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COMPETITIVE MATRIX
A competitive matrix is a strategic tool used in business to compare and analyze the competitive strengths and weaknesses of multiple companies within a specific industry or market.
CareHealth
App that allow patients to check-in to their doctor's office, order a queue, and answer initial health screening questions.
My Role
UX&UI Designer
Tools Used
Figma
Adobe Illustrator
Feather Icon
The Team
1x UX&UI Designer
Duration
3 month
UX - 1 month
UI - 2 month
My Contributions
- Concept Ideation
- Competition Research
- User Research
- User Flow
- Prototyping
- Visual Design
- Usability Testing
THE CHALLENGES
1. Provide a user-friendly digital platform that enables members to easily access and manage their healthcare needs remotely, ensuring services are available 24/7 from any location.
2. Design an intuitive and reliable communication system within the app that facilitates seamless interaction between patients and healthcare providers, without compromising privacy or overwhelming users.
3. Providing health information and recommendations in a way that is understandable and actionable for users with varying levels of health literacy.
PROJECT GOALS
Project Goals #1
Accessibility of Healthcare Services
Make healthcare services more accessible to members, allowing them to manage their health needs anytime and anywhere.
Project Goals #2
Efficiency of Healthcare Services
Reduce waiting times and the need for in-person visits, making healthcare management more efficient for both patients and healthcare providers.
Project Goals #3
Improved Communication
Improve communication between patients and healthcare providers, enabling features like messaging, online chat and video call and notifications.
Project Goals #4
Health Literacy
Make complex medical information accessible and actionable with the help of educational resources.
COMPETITIVE MATRIX
A competitive matrix is a strategic tool used in business to compare and analyze the competitive strengths and weaknesses of multiple companies within a specific industry or market.
Insight #1
CUSTOMIZATION
Introduce a wide range of customization features to allowing them to personalize the app.
Insight #2
DATA SYNCING
Prioritize the improvement of data syncing mechanisms to address concerns about accuracy.
Insight #3
PERSONALIZATION
Enhance the app's settings to provide users with more options for personalization.
Insight #4
INTEGRATING
Ensuring a seamless experience for users when integrating their health data with the app.
EMPATHY MAP QUESTIONS
For an Aggregated Empathy Map, we employed an offline open-ended survey. This survey method is designed to meticulously collect qualitative data and insights pertaining to users experiences, emotions, and perceptions.
Think
What thoughts cross your mind when considering your current health situation before a check-in?
Do
Can you walk us through the actions you typically take when using the health app for a check-in?
How do you perceive the check-in process, and what concerns or considerations come to mind?
What daily health management routines do you engage in before a check-in?
Say
Feel
How do you express your health situation or concerns while filling out screening questions on the app?
What emotions do you associate with your health situation when engaging in the check-in process?
Can you share any challenges or difficulties you've experienced during previous check-ins?
How would you describe the challenges you might feel during the check-in?
EMPATHY MAP
An empathy map is a visual tool that helps teams gain a deeper understanding of their target audience or users by exploring and mapping their thoughts, feelings, and experiences.
USER PERSONAS
A User Persona is a fictional representation of an idealized and generalized user based on research and data about real users. It helps to understand the needs, behaviors, and preferences of their target audience.
Insight #1
COMMUNICATION
Desiring a feature for direct health information relay to the doctor pre-appointment.
Insight #2
MANAGE HEALTH
In-app health education resources can help users understand and manage their health effectively.
Insight #3
STREAMLINING
Long waits and complex check-ins frustrate users; streamlining processes can enhance the user experience.
Insight #4
APPOINTMENT REMINDER
Proactive appointment reminders can improve reliability, addressing forgetfulness or scheduling conflicts.
USER STORY
A user story is a concise description of a software feature or functionality from the perspective of an end user.
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JOURNEY MAP
A journey map, also known as a customer journey map or user journey map, is a visual representation that illustrates the various stages, touchpoints, and interactions a person has with a product, service, or organization over time.
INFORMATION ARCHITECTURE
Information architecture (IA) refers to the structural design and organization of information within a system, website, application, or any other interactive digital environment.
Proposed Solution
To address these challenges, our app provides an innovative solution by digitizing the check-in process.
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HOW DOES THE CARE HEALTH APP WORK?
The CareHealth application allows medical services to be carried out online and offline simultaneously.
A patient must register, create a profile, and submit a thorough description of their symptoms in order to receive care from a doctor online.
Doctor’s Profile
For on-demand doctor visits, doctors must register a profile, disclose their years of experience or areas of specialization, biography, location and reception hours.
Summarizes and displays upcoming appointments
learn more about available examinations
Icons
Icons provide visual cues that aid users in quickly identifying and recognizing different health categories.
Choose Doctors
In the "Choose Doctors" section, users can explore and select healthcare professionals based on their specialties, ratings, and experience. This feature streamlines the process of finding the right doctor for their specific healthcare needs.
Users can filter doctors based on specialization, sort by popularity, experience, and gender.
A list of selected doctors filtered based on user preferences
Book an Appointment with Doctor
Users provide details such as preferred date, time, and reason for the appointment.
Users review and confirm their appointment details.
Users are notified when the appointment is confirmed.
Secure payment options for appointment booking.
Services
Service section encompasses a diverse array of categories.
Select the specialty that aligns with requirements.
Checkups
Browse available checkup options with detailed descriptions.
A list of doctors associated with the user for quick access.
Recipe
Access personalized health recommendations.
Including diet plans, vitamins and wellness tips.
List of Upcoming Appointments
Displays upcoming appointments with status.
Options to cancel or reschedule appointments.
List of History Appointments
Displays past appointments with status.
Users can provide ratings for past appointments.
Summary
visit
Access a concise summary of your online visit.
Recommendations from healthcare professionals.
Health Screening
To enhance user experience by providing a seamless and efficient platform for patients to answer initial health screening questions.
Health Questionnaire
Flutter Stepper
Health Questionnaire
Education Resources
Upload files
A user-friendly interface designed to guide you through a step-by-step health questionnaire process.
Features a closed survey format, allowing you to conveniently choose answers from provided options.
Opportunity to
upload files related to medical checks
Provide access to educational resources, promoting health literacy among users.
Real-time communication enables immediate interactions, allowing for quick inquiries and prompt follow-ups, ensuring questions are answered and concerns addressed without delay.
Communication Hub
A secure messaging platform allowing users to communicate with doctors.
OUTCOMES
Outcomes #1
Efficient Check-ins for Busy Schedules
Implementing a streamlined check-in process incorporating advanced scheduling and automated procedures, will significantly reduce the time required for check-ins and better accommodate their busy schedules.
Outcomes #2
User-friendly Health Management
Introducing user-friendly remote check-in features and providing easy access to clear, simple health information will empower users to manage chronic conditions independently and proactively, minimizing the need for frequent in-person visits.
Outcomes #3
Personalized Health Guidance and Timely Reminders
Developing a health app that offers personalized health information and timely reminders for screenings, enhancing engagement with healthcare and providing convenient access to tailored guidance.
Outcomes #4
Seamless Communication for Ongoing Support
Enhancing communication channels within the health app, facilitating seamless interaction between patients and doctors, leading to improved ongoing support for managing chronic conditions.
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